Frequently Asked Questions
Everything you need to know about bringing the helpful home to your doorstep.
When will my Google Nest or Home device arrive?
Standard shipping typically takes 3-5 business days. You will receive a tracking link via email as soon as your order leaves our warehouse.
What is your return policy for smart home products?
We offer a 15-day return window from the date you receive your device. For Nest thermostats, the return period is extended to 30 days. Items must be in their original packaging.
Do your home products come with a warranty?
Yes, most Google hardware products come with a one-year limited warranty that covers manufacturing defects under normal use.
How do I get help with the installation of my smart devices?
Each product includes a step-by-step guide in the Google Home app. For professional installation, you can book a certified technician through our partner, OnTech, during checkout.
Which payment methods do you accept?
The Google Store accepts all major credit cards, Google Pay, and financing options through Klarna for eligible purchases.
Are my home data and privacy protected?
Security is built into every Google Home product. You can manage your privacy settings, delete your Assistant history, and toggle physical microphone switches on most devices.